Privacy Policy

1.1 MoonSwap (hereinafter referred to as "the Company"), a company incorporated under the laws of the Republic of Seychelles, operates the MoonSwap APP (hereinafter referred to as “this Platform” or “the Platform”), which is a Platform that is exclusively used by users to trade digital assets and provides them with relevant Services (hereinafter referred to as "the Services"). For the convenience of wording in this Agreement, the Company and the Website are collectively referred to as “We” or other appropriate forms of the first-person pronouns.

1.2 Any natural person or entity that logs into the Platform shall be a user thereof and are hereinafter referred to as "You" or any other applicable forms of the second-person pronouns.

1.3 Hereinafter You and us are collectively referred to as "both parties", and individually as "a party".

We fully understand and respect the importance of Your personal information to You, and We will adopt corresponding appropriate safety protection measures to protect Your personal information in accordance with the requirements of the applicable laws and regulations.

Before using our products or services, please read carefully and thoroughly understand this Policy, make sure that You fully understand and agree to them before You start using our products or services.

3.1 You voluntarily disclose personal information to us with the required consent;

3.2 You will abide by all the terms and restrictions of this privacy policy;

3.3 You agree that we collect your information by logging in to this website, registering on this website and/or using the services we provide; you agree to any future changes to our privacy policy;

3.4 You agree that our branches, affiliates, and employees may contact you about products and services that may be of interest to you (unless you have indicated that you do not want to receive such information).

4.1 When you use this website, you agree that we start to use cookies to track your every action, and collect and remember all the information you leave, including but not limited to your IP address, geographic location and other information.

4.2 If you are willing to use the services provided by this website, you need to fill in and provide the following two kinds of information:

4.2.1 Identity Information. This information can help us verify whether you are eligible to register as a member of this website, including but not limited to your name, your residential address, mailing address, other different certificates issued by your country or government that can prove your identity, and The numbers involved and all other information that can help us verify your identity (hereinafter collectively referred to as "identity information").

4.2.2 Service Information. This information helps us to contact you and provide you with services smoothly, including but not limited to your phone number, fax number, valid email address, mailing address, and your debit card information and/or other account information (the following Called "Service Information").

4.3 When you use this website or the services it provides, we may improve the use of this website, enhance your experience of using this website and the services it provides and its security, or according to courts or applicable laws and regulations or Orders of other government agencies with jurisdiction to collect more necessary information through our dedicated mailbox or other methods that we consider to be compliant.

4.4 If you visit other third-party websites on this website or any link of a cooperating third party, you should agree to and abide by the separate and independent privacy policy of that third-party network. We are not responsible for the content and activities of these websites or partners.

5.1 When You visit our Platform, we will use Google Stats via cookies to record our performance and check the effect of online advertising. Cookies are small amounts of data sent to Your browser and stored on Your computer hard drive. Cookies can only be sent to Your computer hard disk when You use Your computer to access our Platform.

5.2 Cookies are often used to record the habits and preferences of visitors when they visit various items on our Platform. The data collected via cookies are anonymous collective statistics and do not contain personal data.

5.3 Cookies cannot be used to obtain data on Your hard disk, Your email address, or Your personal data; instead, they enable the Platform or service provider’s system to recognize Your browser and capture and remember information. Most browsers are preset to accept cookies. You can choose to set Your browser to refuse to accept cookies, or to notify You as soon as cookies are installed. However, if Your browser is preset to prohibit cookies, You may be unable to start or use some features of our Platform.

6.1 We will collect and use Your personal information to realize the following functions under this Policy:

6.1.1 Help You register and provide You with the services offered by this Platform;

6.1.2 When you use our website, we can identify and confirm your identity;

6.1.3 In order to improve and enhance the service of the website (according to the information and feedback we receive from you, help us improve the service of the website, so that we can more effectively respond to your service requests and support needs);

6.1.4 Statistics on the usage of our website and data analysis of cooperation with government agencies and institutions;

6.1.5 Personalize your experience (your information will help us better respond to your personalized needs);

6.1.6 Processing transactions (your information, whether public or private, will not be sold, exchanged, transferred, or provided to any other company for any reason without your consent, except for the clear purpose of completing the transaction you requested Outside);

6.1.7 Send regular emails (you provide the email address for order processing, in addition to occasionally receiving our news, updates, related product or service information, etc., it can be used to send you information and update your order);

6.1.8 Satisfy other purposes stipulated in the user agreement of this website and all legal ways to satisfy these purposes.

6.2 We will not sell, trade, or otherwise transfer information to other parties or allow others to collect and use information, but do not include the following other parties and the following information: our affiliates, help us operate our website, conduct business, or to Trusted third parties that you provide services, as long as these parties agree to keep this information confidential; when we believe that the information disclosed is appropriate, is in compliance with laws, regulations, rules and regulations, or comes from a court or other competent authority order , The implementation of our website strategy, the normal operation of the website, the need for affiliates to provide services or to protect our or others' rights, property or safety. However, your information will not be provided to other parties for marketing, advertising or other purposes.

7.1 We implement proper physical, electronic, management and technical measures to protect and safeguard Your personal data. We will exert our best efforts to ensure that any personal data collected through our Platform are free from any nuisance caused by any third party unrelated to us. The safety measures We adopt include but are not limited to:

7.1.1 Physical measures: Records containing Your personal data will be stored in a properly locked place.

7.1.2 Electronic measures: Computer data containing Your personal information will be stored in computer systems and storage media that are subject to strict log-in restriction.

7.1.3 Management measures: We have set up an internal safety defense department to protect the users' information, established relevant internal control systems, and adopted the principle of strict authorization for our employees who may come into contact with Your information; therefore, only properly authorized employees are permitted to come into contact with Your personal information and such employees must comply with our internal confidentiality rules for personal data. Furthermore, we provide sustained training to our staff on relevant laws and regulations, privacy and safety guidelines, enhance publicity and education on safety awareness, and organize our relevant internal personnel to carry out emergency response training and emergency drills on a regular basis, so as to enable them to fully understand their job duties and emergency response strategies and procedures.

7.1.4 Technical Measures: encryption technology such as Secure Socket Layer Encryption may be adopted to transfer Your personal data.

7.1.5 Other measures: Our web server is protected by a "firewall".

7.2 If You become aware of any security vulnerability of our Platform, please contact us promptly so that We can adopt appropriate actions as soon as possible.

7.3 Despite the above-mentioned technical and security measures, We cannot guarantee the absolute safety of data transmission on the Internet, so We cannot absolutely guarantee that the personal data You provide to us through our Platform are safe at all times. We will not regularly update and make public security risks and personal information security impact assessment reports, inter alia, which You can obtain through announcements made by this Platform.

We reserve the right to modify this privacy policy at any time. We update and release the effective date of the new version to tell you that we have revised the privacy policy and highlight the revisions. Sometimes we will issue a notice to tell you that the privacy policy has been revised, but this is not an obligation of us. You should review the privacy policy regularly and pay attention to its revisions. If you do not agree with the revised content, you should stop visiting this website immediately. When an updated version of the privacy policy is released, your continued access to this website displays and indicates that you agree to the updated content and agree to abide by the updated privacy policy.

9.1 If You have any requirement and opinion, You can contact us by e-mail at [email protected], which is the only valid and official e-mail address through which We communicate with You. Therefore, We are not responsible for any act or omission that arises due to Your failure to use a valid way of contact.

9.2 We will publish announcements and information exclusively through the effective contact information on this Platform or post announcements on this Platform, so We are not responsible for any losses arising from Your trust in information that is not obtained through the aforementioned methods.

9.3 If You have any question about our Privacy Policy, please feel free to contact us at any time.

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